It is our intention to offer you an efficient and effective service at all times, but if you wish to raise any issue concerning the work undertaken on your behalf, this firm maintains a formal complaints procedure.  

If you are unhappy about any aspect of the service you have received or about your bill, please contact the person who has conduct of your matter or to the supervising Partner. Their names and contact details will be in the client care letter you receive.

We will acknowledge your complaint in writing as soon as possible and set out an estimated date for a response. We will aim to respond to you fully within one calendar month and no later than 8 weeks from receiving your complaint. If appropriate, you may be invited to a meeting to discuss your complaint. If we have not resolved your complaint, you may have a right to refer your complaint to the Legal Ombudsman.

The Legal Ombudsman investigates complaints about service issues with lawyers. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. If you would like more information about this service, including the time limits for taking a case to them, please contact the Legal Ombudsman directly.

The Legal Ombudsman’s contact details are as follows: -

Visit: www.legalombudsman.org.uk

Telephone: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Complaints about costs

You also have the right to challenge or complain about our bill and apply for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not deal with a complaint about the bill if you have applied to the court for an assessment of the bill. We reserve our rights to charge interest on an unpaid bill.