We will always strive to provide you with the best possible service. However, if you have any concerns about the work we do for you, please let us know so that we can try to resolve the problem.
It may be helpful to first contact the person who is working on your case to discuss your concerns. If the matter remains unresolved, please contact Mr Amir Azimi or Mr Reza Hussein by telephone on 0207 490 0500 or by post to our London office address. We have eight weeks to consider your complaint. Please be assured that making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can also provide you with assistance, but we hope you will allow us the opportunity to resolve the matter with you first of all.
If you have followed our complaints procedure and you find the matter remains unsolved, you can contact the Legal Ombudsman to help you. They will look at your complaint independently and referring the issues to them will not affect how we handle your case. Before investigating a complaint, the Legal Ombudsman will check that you have tried to resolve your issue with us first. Please note, a complaint to the Legal Ombudsman should be made: -
- Within six months of receiving our final response to your complaint; and
- No more than six years from the date of the act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
The Legal Ombudsman’s contact details are as follows: -
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ